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Versa not turning on

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‎01-20-2021 06:24 - last edited on ‎01-31-2021 17:07 by Fitbit Moderator

‎01-20-2021 06:24 - last edited on ‎01-31-2021 17:07 by Fitbit Moderator

Am using FitBit Versa for past one year. Suddenly my Versa is not turning ON. While charging the logo keeps coming up and the screen goes dead but not turning ON. Tried all the factory reset methods like holding 3 buttons/2 buttons no results. Can someone help?

 

Moderator Edit: Clarified subject

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‎01-31-2021 17:07 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

‎01-31-2021 17:07 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

Hello @Koushik_R, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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‎01-31-2021 17:07 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

‎01-31-2021 17:07 - last edited on ‎08-18-2025 09:15 by Fitbit Moderator

Hello @Koushik_R, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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