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Versa not turning on

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‎09-08-2018 13:21 - last edited on ‎09-09-2018 08:06 by Moderator Alum

‎09-08-2018 13:21 - last edited on ‎09-09-2018 08:06 by Moderator Alum

I've searched the forum and cannot find an answer! My Versa was at 40% and I believe it died. However; when I put it on the charger the Fitbit logo came up and then the screen went blank. I've tried the soft and hard reset and it's not even working. Is there any other options for it to start working? Is there anything I can do to get it to work? I can't return it to Target as it is past the 30 days. I'm trying to wait it out see if it works, but I don't think it will!

 

 

Moderator edit: subject for clarity

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‎09-08-2018 20:27 - edited ‎09-08-2018 20:27

‎09-08-2018 20:27 - edited ‎09-08-2018 20:27

It sounds as if you have done all the right things.  If Target wont exchange then contact support as it should still be under warantee. (Link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-09-2018 08:07 - last edited on ‎11-08-2025 07:03 by Fitbit Moderator

‎09-09-2018 08:07 - last edited on ‎11-08-2025 07:03 by Fitbit Moderator

It's great to have you here @Pbriand and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if you followed our friend's recommendation and contacted our support team, have they offered a solution for this?

Hope to hear from you soon. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-09-2018 08:58

‎09-09-2018 08:58

 

 

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