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Versa not turning on

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‎04-29-2019 02:29 - last edited on ‎05-02-2019 10:21 by Fitbit Moderator

‎04-29-2019 02:29 - last edited on ‎05-02-2019 10:21 by Fitbit Moderator

My fitbit versa watch just went blank i have tried re-starting it nothing have charged it nothing is helping.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎04-29-2019 08:18

‎04-29-2019 08:18

Hi @Ziyeza2007, this may be a bit of a stretch, but have you tried syncing the Versa to the app?  I'm just trying to see if the Versa is completely dead or if it's something else.

 

Also, did you by any chance go swimming with it?  It's possible that some water got into the screen somehow and started to build up or not dry out completely.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-30-2019 11:13

In response to DramaQueenDiva

‎04-30-2019 11:13

I have tried all suggestions no response from the watch did wsim with it

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‎05-02-2019 10:20

In response to Ziyeza2007

‎05-02-2019 10:20

@Ziyeza2007 Welcome to our Fitbit Community! I'll be happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for trying the troubleshooting steps before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it before. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Thank you for your help my friend @DramaQueenDiva!

 

I'll be around if more questions arise! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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