Versa not turning on

[PradipPokhrel25]

My fitbit versa is not turning on since one week.I brought a new charger but the problem is same. It will heat on while charging but it wont turn on. I am currently in India. This product was brought from Australia by my brother-in-law. What should I do in this case? Is this product eligible for international warranty since it's less than a year from its date of purchase? Can I get replacement from India?

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, I brought your problem under the attention of the Moderator Team. Someone of them will soon contact you about this. 

[LizzyFitbit]

Hi @PradipPokhrel25, welcome on board. It's nice to see you around @SunsetRunner, and thanks for the heads up!

Because this isn't the expected behavior of the Versa, I've gone ahead and requested a case for you so our Support Team can give you a hand. They'll be contacting you via email with more details, so keep an eye on your inbox.

Hope to see you around. 

[Cinster]

I am having the same problem with my Versa.  I hope Fitbit can figure out what is going on. 

[JuanJoFitbit]

@Cinster Thank you for joining us in this thread and our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on.

I'd like you to try the troubleshooting steps that are listed in this help article. After trying these steps, please charge your Versa for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 

[Cinster]

I am unable to turn off my Versa because my screen is blank and doesn’t turn on after a full charge. It is still counting my steps and monitoring my heart rate.

Cindy
Sent from my iPhone

[LizzyFitbit]

Hi @Cinster, it's nice to hear from you.

Thanks for sharing that your Versa is still recording your information. Just to confirm, have you tried the steps posted above by @JuanJoFitbit? If not, please give them a try and let me know if your device responds to the restart.

Look forward to hearing from you!

[Cinster]

I tried restarting my Versa but nothing happened. I can’t shut it down as my screen is blank so I don’t know when I am in the settings mode.

My screen turned on last Friday for about a minute and every once in a while the logo would flash on.

Cindy
Sent from my iPhone

[LizzyFitbit]

Hi @Cinster, I'm glad to see you around.

Thanks for confirming that you've tried our suggested steps including the restart. Because the screen is still not working, I've requested a case so our Support Team can give you a hand. You'll receive an email from them shortly, so keep an eye on your inbox.

Let me know the outcome.