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Versa not turning on

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‎06-19-2019 05:08 - last edited on ‎06-20-2019 07:34 by Fitbit Moderator

‎06-19-2019 05:08 - last edited on ‎06-20-2019 07:34 by Fitbit Moderator

My versa suddenly stopped working today. I have tried the 3 button reset and all I get is black screen.

 

 

Moderator edit: updated subject for clarity

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‎06-20-2019 07:33

‎06-20-2019 07:33

@shaunaleemaggi welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. After this, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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