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Versa not turning on

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‎12-28-2019 05:23 - last edited on ‎12-29-2019 13:36 by Fitbit Moderator

‎12-28-2019 05:23 - last edited on ‎12-29-2019 13:36 by Fitbit Moderator

I first used my FitBit Versa on December 26th, 2018 (just over 1 year ago). Never a problem until yesterday when the watch kept on going go "Run" and then popping out of that screen showing the message "Nothing New Here". It kept switching back and forth and vibrating each time it switched. It appeared that the upper right button was stuck. I was able to fix this issue around 4pm yesterday and my watch appeared to be working/tracking properly the rest of the day.

 

I woke up this morning to discover that my watch has nothing on the screen. I knew the watch had a strong charge before I went to bed last night, but regardless i have now placed it in its charging cradle to discover it still is showing nothing on the screen and does not appear to be charging. 

 

Annoying that this has happened only a few days after the warranty expired..

 

Moderator edit: Subject for clarity 

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‎12-29-2019 13:35

‎12-29-2019 13:35

Hello @DylanVB, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or if your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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