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Versa not turning on

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‎05-12-2020 14:35

‎05-12-2020 14:35

Hi! I was hoping to get some help with turning my Versa back on. One night, I noticed my screen had weird vertical lines on it so I did a factory reset of my watch and it seemed to go back to normal. The next morning my watch would not turn on. I even left it on the charger for a few hours. I noticed some condensation near my HR sensor so I put it in rice for just under 24 hours. The condensation is gone and there is a green light flashing on the back. When I put it on the charger you can see a backlight but there is still a black screen. I have tried multiple times to reset and nothing has changed. I have only had my Versa for a little under a year but I have been a fitbit owner for 3 or 4 years now. I love my Fitbit and has become a huge staple in my life.... please help!

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‎05-13-2020 18:29

‎05-13-2020 18:29

Welcome to the Fitbit Community, @Mya_g24.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa. I understand how frustrating this is for you as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. Thanks for trying to resolve this and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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