Versa not turning on

[Sus007]

After the last firmware upgrade the batteries on my versa starte draining fast. I had to charge it every day. Today it just went black and it won't charge. The app says the battery is at medium.  I've pressed the left and bottom right buttons and the screen got some pink/grey color. And the fitbit got really hot. Not sure what is up with it. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sus007, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Sus007]

I've done the back button front bottom button. Screen goes pink/ greyish. Then after a while fitbit vibrates but screen goes black. There's one blinking green light on the back. The fitbit also gets very hot. This black screen thing started 12 hours after i used it in water for the first time ever.  I've had it for a little over a year if i remember correctly. Think it's related? Or it's a battery issue. I've had to charge it day since the update.  

Moderator Edit: Formatting

[RicardoFitbit]

Thanks for your reply @Sus007.

Your effort troubleshooting your device with me is really appreciated, thanks for the details that were shared in your post. Since you're still experiencing difficulties, please try the following steps to perform a factory reset and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'll be here if further assistance is needed.

[Sus007]

Nothing happens when I hold all three buttons only get a pink / grey screen when pressing the the 2 buttons. No fitbit logo. Fitbit gets very hot though.  Sendt fra min Samsung Galaxy-smarttelefon.

[RicardoFitbit]

It's a pleasure to continue assisting you @Sus007.

Thanks for taking into consideration the steps that were shared on my previous post. Because the issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Sus007]

Thank you!

[RicardoFitbit]

You're welcome @Sus007.

Please do not hesitate to contact me back if you have any additional questions or if you require assistance with anything related with Fitbit, I'll be here ready to help you out.

Thanks for being part of the Fitbit family, it was a pleasure to assist you.