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Versa not turning on

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‎08-02-2020 07:29 - last edited on ‎08-02-2020 19:52 by Fitbit Moderator

‎08-02-2020 07:29 - last edited on ‎08-02-2020 19:52 by Fitbit Moderator

Not happy with costumer service. Fit bit versa should not just quit. Only offered me discount for a replacement.  I paid a lot for this device it should work for over a year. Screen went black, tried everything possible. Not happy at all

 

Moderator Edit: Clarified subject

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‎08-02-2020 19:51

‎08-02-2020 19:51

Hi @rednicole, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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