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Versa not turning on

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‎08-11-2020 12:36 - last edited on ‎08-12-2020 19:12 by Fitbit Moderator

‎08-11-2020 12:36 - last edited on ‎08-12-2020 19:12 by Fitbit Moderator

I am now on my second Versa and I love it but the first one died just outside of warranty and so has the second one. Tried all the resets, restarts, two buttons held down, three buttons held down, different charger etc. Nothing. The question is, will Fitbit do anything to help (less than 2 years old) and if not is it worth buying another or do I jump ship to Apple and give up on Fitbit?

 

Moderator Edit: Clarified subject

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‎08-12-2020 19:11

‎08-12-2020 19:11

Hi @RowanDavie, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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