Versa not turning on

[suejeanee]

My 1.5 year old Versa wasn't holding a charge for more than 2 days. Now it won't charge at all. Help please!

Moderator Edit: Clarified subject

[suejeanee]

I expected it to last longer than that for the cost! Is Fitbit willing to help at all??????

[Snookieh]

I have the same problem as of 2 days ago. Will not charge. Is completely flat. Surely 2 years is not its lifespan???

[SunsetRunner]

Mine just died today I Purchased December 18th 2018.

[SunsetRunner]

When I contacted Customer Service they told me to go Fly a Kite.

[RicardoFitbit]

Hello there! It's a pleasure for me to provide assistance with the battery difficulties experienced with your Versa devices.

Thanks for each of your posts and for the details that were shared. To fix this, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

I'll be around if further assistance is needed.

[suejeanee]

I have cleaned it per the instructions and tried to charge it with my
daughter's Versa charger. It is still not charging. What is my next step?

[SunsetRunner]

I tried to freeze it the battery zero charge displayed for a few seconds
but won't turn on I'm still tinkering with it. It cost to much just to
throw away.

[Michelle1215]

Mine just died yesterday too. Charged it the day before to 75% , yesterday tapped it to check the time and it was DEAD!! I have tried all steps that were noted on other threads still DEAD.  I haven’t had it for a year yet. Please help. 

[SunsetRunner]

Try putting in the freezer for hour this will cold shock the battery it
might be enough to turn it on. Give that a try and let me know.

[aparke09]

Mine is dead. App says it's charged 100% but says it's not found and screen won't turn on. This happened to my Fitbit Blaze as well about a year and a half ago, so I go the Versa. Now this. Im done with Fitbit. I bought a Galaxy Active 2 today and I'll never go back. Fitbit doesn't care. They'll offer a crap discount on another tracker so this can happen again in ANOTHER 18 months like they did last time. The customer support people don't listen when you've told them that you've tried something they told you to do. Just garbage product and service. 

[Michelle1215]

Thanks for the tip but it didn’t work. Just not sure what to do now. Wish I could afford an Apple Watch lol. 

[Snookieh]

So after a few attempts and following the rebooting and sync instructions on here I seem to have gained my versa back. Not sure why this happened in the first place...I am sure this will happen again as there seems to have been a lot of issues with the Bluetooth connection, from watch to phone, prior to the watch going completely dark on me. I hope others on here have luck getting theirs back online soon too. 

[suejeanee]

I placed my Versa in the freezer for about 2 hours, let it thaw, then put
it on the charger ...and it's working!!! Now, for how long, i can't say but
try this if yours has "died".

[SunsetRunner]

I'm glad my advice was helpful!

[SunsetRunner]

Yes sorry,Fitbit Corporate only cares about $$$. I can't afford new either,
they have a battery online but out of stock it cost $15.00 I might consider
buying.

[SunsetRunner]

Yes they told me to purchase new product no way!