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Versa not turning on

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‎08-18-2020 05:09 - last edited on ‎08-18-2020 20:34 by Fitbit Moderator

‎08-18-2020 05:09 - last edited on ‎08-18-2020 20:34 by Fitbit Moderator

 I've had my Versa since April of last year and wear it every single day. Lately I also wear it at night to take part in the sleep study. It was working fine Sunday as I was painting, I took a shower and the screen was black when I got out. It won't turn on. It won't restart, completely unresponsive. The charger doesn't recognize it and my app won't sync to it. It wasn't dead, it had 66% battery life when it shut off. I see that there are several Versa owners going through this right now so there has to be some sort of bug, but I haven't seen any answer.

 

Moderator Edit: Clarified subject

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‎08-18-2020 20:34

‎08-18-2020 20:34

Hi @Hayesinadaze, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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