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Versa not turning on

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‎09-01-2020 14:48 - last edited on ‎09-18-2020 13:55 by Fitbit Moderator

‎09-01-2020 14:48 - last edited on ‎09-18-2020 13:55 by Fitbit Moderator

After the most recent firmware update last week, my Versa worked for 1 day.  Then the heartrate stopped working, and then the auto-on for the watchface stopped working.  I did 3 soft resets, including 1 where I turned OFF the heartrate, reset the Versa, and turned the heartrate back ON.  Didn't work.  Only a -- for the heartrate.   Oh, at some point during this, it also lost 10 minutes, which it recovered on the 3rd soft reset.  I did a factory reset today which was a waste of half an hour since the Versa worked for 1 hour following the reset and is now d.e.a.d.  (It was plugged into the charger throughout the factory reset and reactivation process and before it died, showed 75% battery.) I've had this watch for 18 months, during which everything worked the way it was supposed to for about 3 of those.  This is super annoying.  We've had multiple fitbit devices and put up with their idiosyncracies for years because of the superior battery life, but I give up.  I'm going to break down and buy an Apple watch. 

 

Moderator Edit: Clarified subject

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‎09-18-2020 13:55

‎09-18-2020 13:55

Hi @gumbygirl, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for all the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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