Versa not turning on

[Asher_2024]

So one day i woke up and my versa wasn't on so i was like ok i guess it died somehow even though i just charged it so i go and put it on the charger and it says its charging. I walked away and come back to see the charge multiple times eventually i come back and the screen was just black so then at that point i tried th two button reset trick and after multiple attempts nothing happens. So at this point i'm just completely confused on whats happening so i go and put it back on the charger. hours later i still come back with the same result of nothing so once again i try the two button trick and still no result so now i'm really starting to get irritated with it so i go to the fit bit forum page. After a few mins of looking through responses i try everything they say to to do including the factory reset with three buttons. Now i'm just completely confused and lost and here i m now. Can somebody please help me with this issue asap this is my favorite fit bit i own i don't want to have to use my old charge 2 again. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Asher_2024, it's nice to see you again participating here in the Community Forums!

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[TNadz]

Hi, I too am having trouble.  In the night my watch vibrated and woke me, I looked at it and it had two pink lines down the side and a blank screen.  Since then it has died and not responding to anything.  It had 70% battery.  When I check forums it says press the back button, our version only has 1 left side and 2 right side buttons.  It has been dead and non responsive for over 15 hours now.  Any help appreciated 🙂 

[Asher_2024]

@Icha19I feel you mate I have had this up for around a week and have only now got a response just to be told i have to wait longer for a email from somebody else.