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Versa not turning on

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‎10-17-2020 05:22 - last edited on ‎10-18-2020 13:42 by Fitbit Moderator

‎10-17-2020 05:22 - last edited on ‎10-18-2020 13:42 by Fitbit Moderator

Hi, I’ve had my Versa for almost 2yrs. The battery life hasn’t been good the last 2 days. I charged overnight, no screen display, nothing this morning. I’ve tried reset (holding all 3 buttons & just the single & bottom right button) and nothing. Any suggestions to bring my bff back to life please? I’m lost without it! ☹️

 

Moderator Edit: Clarified subject

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‎10-18-2020 13:41

‎10-18-2020 13:41

Hi @LAC_D, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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