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Versa 2 not turning on

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‎10-17-2020 05:38 - last edited on ‎10-18-2020 13:43 by Fitbit Moderator

‎10-17-2020 05:38 - last edited on ‎10-18-2020 13:43 by Fitbit Moderator

Blank screen. My phone shows the battery is at 88% but if I put it in the charger, nothing. Help! Have had unit for only 7 months.

 

Moderator Edit: Clarified subject

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‎10-18-2020 13:42

‎10-18-2020 13:42

Hi @PamelaJean, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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