Versa not unlocking - removed from iOS phone app

[LJO26]

Hello!

I've been struggling with this for the last week, and my Versa is only 4-5 months old...

I've tried a factory reset on the fitbit for the last 2 hours, over and over again, When it does a "hard vibrate" it just turns back on/remains the same as before - it just goes back to "unlock with phone" but I can't do that as i removed the app from my phone completely and it removed the device from the app, and it won't let me set up as a new device, as I still need to "unlock with phone". Aannnnd I can't do anything on the internet page as my device is no longer linked. 

I'm about to return it this afternoon because I am SO very over it not working. 
Anyone have any ideas before I throw a sh*t-fit?

[HeydyF]

Hello @LJO26, it is great to see new faces around! I appreciate the time you have taken to try to fix this inconvenience with your Versa. Since the issue persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

Let me know how it goes!