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Versa not updating weekly exercise goal accurately

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‎04-20-2019 10:03 - last edited on ‎04-21-2019 17:54 by

‎04-20-2019 10:03 - last edited on ‎04-21-2019 17:54 by

I have worked out 5 days this week (M-F), with 40-80 minutes of 'active' time recorded each day.  For some reason, it only shows that I have exercised 3 of 5 days under my 'weekly exercise' goal.   If the exercise is accurately recorded each day, why isn't it showing 5 days in my weekly total?  (I had over 15,000 steps and 90 active minutes yesterday, and it didn't count as part of my weekly!!)

 

 

Moderator edit: subject for clarity

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‎04-21-2019 17:53

‎04-21-2019 17:53

Hello @jdaywalt  thanks for joining the Fitbit Community, it's great to have you on board. I am sorry for the late response. 

 

I'll be glad to assist you with your inquiry about your weekly exercise goal not updating properly. Thank you for sharing the details. I recommend checking if your Fitbit app is updated to the latest version. Sometimes the updates come with new features and bug fixes, that's why I highly recommend to stay updated. In order to update your app you can follow the steps provided in this help article. 

 

I also recommend restarting your phone and Fitbit app and see if that helps. 

 

For more information about exercise goals please see here.  

 

Let me know the outcome.

 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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