Versa not vibrating for notifications

[Christina203]

Since I updated the Fitbit app, my Versa is no longer vibrating when receiving some notifications. Text messages will appear but the watch won’t vibrate. It does vibrate when receiving calls. The vibrating settings are set to strong. 

I’ve reset my phone and the Versa itself but nothing changed. Any help would be greatly appreciated!

[JuanJoFitbit · Accepted solution]

@Christina203 it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it doesn't vibrate when getting notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing any current data.

After this, try turning off the notifications and turn them back on. Finally, monitor the notifications and see if the issue gets fixed.

Keep posted on the outcome! 😀

[Christina203]

It worked thank you!


Sent from Yahoo Mail for iPhone

[JuanJoFitbit]

@Christina203 I'm sorry for the late response. However, I'm so glad to hear that the workaround shared above helped you to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Pamalucci]

I am having the same issue - when you say "open the settings app" on your device are you talking about the Versa or my Iphone?   I turned my Versa off and on and it is still not vibrating...... any help would be appreciated. This has been happening for weeks now......