Versa not vibrating

[DaveRB46]

Hello - my partner and I have Versa's (version 32.70.7.14) with the same problem, in that they no longer vibrate for any alerts. Text / Telephone calls appear in notifications, but along with other alerts like Stopwatch countdown functionality, alarms and hourly motion reminders, our watches no longer vibrate for any alert.

I am syncing via an iPhone 8 on iOS 13.3.

Please help 

[JuanJoFitbit]

@DaveRB46, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the vibration feature doesn't work.

Please restart your Versa as described in this help article. After this, try turning off the features that use the vibration function and turn them back on. Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[DaveRB46]

Hello - I've already restarted my Versa several times, I have also adjusted the Vibrations settings from Normal to Strong and back again and it has made no difference. I have also removed my Versa from my account, removed it from wi-fi and Bluetooth settings and re-added it to all these things and there is still no change, no vibrations for anything. It only started doing this after the recent updates to both Fitbit and iOS. 

[JuanJoFitbit]

@DaveRB46, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to try one more workaround that has been helpful for this type of issues. Try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data and see if it vibrates as it should.

Let me know how it goes.

[DaveRB46]

Hello - apologies for the late reply, I have now carried out a full factory reset and there's still no change I'm afraid, so it sounds like it's damaged in some way, even though this did coincide with iPhone and Fitbit updates, unless you have any other suggestions? 😞

[JuanJoFitbit]

@DaveRB46, thank you for getting back and trying the recommended troubleshooting steps. By the way, I'm sorry for the late response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[vartikarohra]

Hi,

Even i'm facing the same issue with version 32.70.7.14 and tried all workarounds shared in the thread.

Please suggest a way to fix this asap.

[DaveRB46]

Unfortunately, after several factory resets, we couldn’t resolve the issue and Fitbit sent me a replacement Versa. 

[vartikarohra]

Hi Juan,

Could you please help with resolving this issue?

It would be really helpful for me..

[JuanJoFitbit]

@vartikarohra, I apologize for the delayed response. However, I was able to get in touch with our Support team and was told that they are taking care of your case via email and you will receive a reply from them soon. Please keep an eye on your email account.

@DaveRB46, I'm sorry for the late response as well. I'm so glad to hear that you were sent a replacement unit and you will be back on track soon. Thank you for posting the update here. Don't hesitate to get back if you have additional questions.

See you guys around.