Versa will not sync

[Rebba]

• I have been trying to sync my fitbit versa for week. The time on it is wrong & I can't reset it. Very frustrating be when I use it for information in my personal health plan.

Moderator edit: format

[JuanJoFitbit]

@Rebba, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't sync and the time is wrong. I totally understand how you feel about this. By the way, thank you for trying to get this issue resolved before contacting our forums.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Rebba]

After trouble shooting & syncing multiple times. I plugged my phone & firbit versa in on a multiple jack & went to bed. Strangest thing when I got up this morning the time was correct. Not sure how or why but I am glad. 

[JuanJoFitbit]

@Rebba, I'm sorry for the late response. However, I'm so glad to hear that you managed to get the issue resolved. I believe that it was a little glitch. Don't hesitate to get back if you see anything unusual again and I'll be glad to follow up.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀