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Versa not working after swim

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‎09-01-2020 13:49 - last edited on ‎09-02-2020 21:40 by Fitbit Moderator

‎09-01-2020 13:49 - last edited on ‎09-02-2020 21:40 by Fitbit Moderator

Hi all,

 

Adding this to the waterproof problem with the Versa. I always take the watch off for a shower and rarely get it wet. Today I decided to wear it to the swimming pool to try out the cool lap swim function. It worked pretty well until I got out of the water - the screen went blank. I thought it went out of battery, until I noticed the water condensation in the sensor area. Not good - not charging, not turning on. I guess they have a 2-year warranty for a reason. The watch was purchased in June 2018. Just FYI if that happens to you the best thing fitbit can offer is 35% discount on last generation versa. So beware if yours is over 2 years old and you want to get that watch wet.

 

Moderator Edit: Clarified subject

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‎09-02-2020 21:40 - last edited on ‎09-01-2025 07:08 by Fitbit Moderator

‎09-02-2020 21:40 - last edited on ‎09-01-2025 07:08 by Fitbit Moderator

Hi @peterhyx, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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‎10-31-2020 19:17

‎10-31-2020 19:17

Hi, I’m having the same issue. What happened after? Did you get it replaced?

I don’t think it should be labeled as waterproof or water resistant when it clearly is not. 

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‎11-01-2020 11:50

In response to Elacey

‎11-01-2020 11:50

Unfortunately I have decided to switch from fitbit. the discount is just not worth it for me. It's a shame because I have been using that for > 2 years and it has all my data. I now have a Samsung Galaxy Active 2, which I found very much the same price as a new fitbit. and I have tested it in the swimming pool for > 10 times. 

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