Versa not working properly

[Vspinks]

My versa charges for a few hours before it shows fully charged, then dies within the hour.  It doesn't show any tracking in the watch but shows on my phone.  I've reset it a few times and still doesn't work properly.  It's not even a year old and started acting up at 5 months after purchase. 

[Guy_]

Can you try changing to a standard Fitbit clock and see if that resolves the problem.

[Vspinks]

I never changed the clock so I'm assuming it's the standard clock

[Guy_]

Have you tried restarting your watch

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button for up to 10 seconds

till it vibrates or logo appears]

Wait for the clock to reappear.

You can check if you clock face is Layers

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Click Clocks facesTile

Tap on the clock to see its name

[Vspinks]

I have turned it off and on, I have reset it, and I checked and the clock is layers. I have never changed the clock so thats how it was when I got the watch.

Vanessa Spinks

[Atomic77]

hmm that seems kinda odd. I just got my Versa 2 not that long ago and haven't had issues. 

[Guy_]

Quite frankly I would get it replaced as faulty or contact Fitbit Support They may be able to help you.