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Versa not working - screen going black

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‎07-22-2021 04:24

‎07-22-2021 04:24

Hello,

 

I’ve been using my versa for 1,5 years and it always worked very well but recently I took a shower with it (i usually take it off) and since a few days after that, the screen is only black (but was working) and now it doesn’t either charge ou turn on. 

How can I fix that ?

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2 REPLIES 2

‎07-22-2021 05:14

‎07-22-2021 05:14

Mine went black with one green light still showing on the back which turns red when it needs to be charged. My Versa still tracks my steps on my phone but I can't see anything. I hope someone from Fitbit replies. 

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‎07-22-2021 05:35

‎07-22-2021 05:35

I just did a Live Chat under Help and Support. Someone from Fitbit will check my warranty and send me an email in the next 24 hours. Try asking for Support Help.

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