Versa not working

[iraqin89]

Worked for the hour a factory reset. Does not respond

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @iraqin89 

I’m not sure why you did a factory reset on your Fitbit Versa as you didn’t state why but my only advice would be to restart your Fitbit Versa: Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

😃 let me know if this answers the problem and wakes up the Versa 

[MarreFitbit · Accepted solution]

Hello @iraqin89. Welcome to the Community Forums. 

I agree with @SunsetRunner. To better assist you, would you mind giving us more details about the issue with your Versa? What did happen and what you've done so far to solve the issue?

Nevertheless, please note that if your Versa is showing an error message or stuck on the Fitbit logo, this kind of trouble usually happens when you performed a factory reset without before unpairing the device. Usually you should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset. In order for me to better assist you with this, please confirm that you've followed the steps below:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope this helps.