Versa notifications and syncing issues

[Mrspomp]

am having same issue with my Huawei P30. Can't get it to sync or send notifications. Also getting same message about phone restart. I have done all the trouble shooting over and over multiple times, including device factory restart. On my Bluetooth screen it shows Versa Lite as synced device but also has Versa Lite (classic) as a choice but with a PlayStation controller symbol beside it. This choice will actually link on device but no notifications etc happening still. I've also reach out to Fitbit contact on twitter DM and no one has even read it yet...Getting extremely frustrated. It's only 6 months old. Everything is up to date and troubleshooting has been done multiple times a day!

Moderator edit: format

[JuanJoFitbit]

Hi @Mrspomp, it's great to see you in our Fitbit Community. I'm sorry to hear about the syncing and notifications issues that your Fitbit Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps listed in this help article in order to fix the syncing issue. Regarding the notification problem, follow the steps included in this help page. These articles may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.