Versa notifications keep dropping out

[Shell17]

Why do my notifications keep stop coming through.  I have to reset everything min twice a day. 

[MarcoGFitbit]

Hello @Shell17, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention. When you mention you reset everything, do you mean you're resetting your Versa and your phone or are you resetting Notifications inside the Fitbit app? Are you using an Apple or an Android mobile device?

Additionally, have you checked if your Versa is not getting set to the Do Not Disturb mode accidentally? To check this, press the button on the left of the Versa for 2 seconds, you will be redirected to a menu with two options: Screen Wake and Notifications, if you're not able to see it, swipe left. Once in this screen, make sure Notifications are ON.

Please reply to me with this information, this will be very helpful for me to check this further and determine which troubleshooting should we take next.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Ritukaki]

I am having the same issue and keep missing messages with my Fitbit. I am using an iPhone 6s

[Shell17]

I am resetting my versa,phone and blutooth.

I am using an andriod Samsung S8.

Notifications are on when I swipe left as well. It seem to work sometimes and then not other times.

Thx

Sent from Mail for Windows 10

[MarcoGFitbit]

Hello @Shell17, I hope you're doing well, thanks for taking the time to reply. It's nice to see you too @Ritukaki, I hope you're having a great day. 

I appreciate you have clarified some stuff with me about the troubleshooting steps you've tried. Please note that Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
• You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• There's another Bluetooth device causing interference.
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, try the following tasks.

1. Force-quit the Fitbit app.
2. Sync your Fitbit device.
3. Turn off Bluetooth on your phone for 15 seconds, then turn it back on
4. Restart your device.
5. Refresh Notifications.
   1. From the Fitbit app dashboard, tap Account > Your tracker/watch
   2. Tap Notifications.
   3. Turn off all notifications
   4. Restart your phone.
   5. Open the Fitbit app and turn notifications back on.

If you have tried all of these steps and your tracker is still not receiving Notification, please try setting up Notifications again.

1. Go to the Bluetooth settings on your phone and check if your tracker/watch is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and set up notifications again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Ritukaki]

I have tried all those options along with resetting my Versa to factory settings and starting from scratch. Since Monday, I have gotten zero notifications from anything on my FitBit. 80% of the time, my phone is within 5 feet of my watch as it is in my pocket or purse which is on my person. I do not understand why I am having these issues. Again, I am using an iPhone 6s with the updated operating system and my FitBit Versa is updated as well. 

[JenAfo]

I have the same issue, you're not alone. SO frustrating!

[DCMom2]

Still not working!

Marco, I know you and everyone at Fitbit wants it to work, but it's not. I've tried everything posted on all the help forums and talked to customer service. 

Please, please remove the "vote for Versa band color" banner and replace it with "Versa Android Notifications Problems? We know. Engineers are working on it."

You don't need to apologize to users. The executives at Fitbit should own up to the problems and issue apologies.

Moderator Edit: Format.

[MarcoGFitbit]

Hello @Ritukaki, I hope you're doing well, thanks for taking the time to reply. @JenAfo and @DCMom2, I appreciate you have joined the conversation. 

First of all I would like to thank you have already tried the troubleshooting steps I've provided earlier. I appreciate it. @DCMom2, thanks for letting me know you have already contacted our Support Team, please note that if you want to remove the pink banner at the top of the screen, you can close it by clicking on the (x) at the top right of the bar, it will not appear again when you visit the Community. At this moment I would like to gather some information from you so I can check this further and determine what should we do next:

• Phone model you're currently using.
• OS version currently running on your phone. 
• App version installed in your phone (go to account>help to get it)

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to let me know as well. I'll be waiting for your reply. 

[Ritukaki]

I am using iOS 11.3.1 and app version 2.51 (764)

Moderator Edit: Removed personal information.

[DCMom2]

Samsung galaxy s7 edge Android 7 firmware .15 and app 27.2 on Verizon with message+

I've supplied this info many times.

Again, everything worked BEFORE the app and firmware update. Now I don't get calls and text/reply only with Samsung native message app-which I do not like and never had to use before.

Call and text came through the same phone, settings and carrier on my Alta.

How many more times do we have to repeat ourselves?

Please fix or refund before July. I bought Versa on pre-order on fitbit site.

[Ritukaki]

Agreed. It sucks that despite being a loyal customer and sticking with Fitbit, we can’t catch a break because they can’t get this stuff to work. I’ve been a loyal Fitbit customer for 5 yrs and was thinking of getting an Apple Watch but figured I’d give the versa a try. Now I realize it was probably a waste of $225.

Moderator Edit: Removed personal information.

[MarcoGFitbit]

Hello @Ritukaki and @DCMom2, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have replied to this thread. I've contacted our Support team on your behalf but it seems you have already reached to them and have a case created. At this moment I would like to ask you to keep working with them as they will be able to provide you more information and options about this issue affecting Notifications on your Versa. 

Thanks again for your patience and understanding, I hope you have a nice day. 

[DCMom2]

I don't recall getting a case number or follow up contact. Am I supposed to just keep calling? That's not possible

[Ltr9]

I had the same problem and then I chatted with support. Turns out I had device lock on. If you use device lock, you have to enter your PIN in every time you put the watch on your wrist for your notifications to work. I took device lock off (it's still on there for Fitbit Pay) and now I've gotten notifications consistently. I hope this helps others.

[Jen2409]

Thanks so much, this was driving me mad, glad I read through to the end of this post and saw this, fixed straight away. Shame a user had to post the fix and the online support have no clue what they're doing but thanks so much for passing on the info 🙂

[TammSomm]

I’m not receiving notifications at all and I have everything turned on. It’s baffling 

[Turnnorm]

Where do I find the device lock?  Having the same problem and I'm so confused!

[TwisstiChrissi]

This happens to me too, far too often! Everything was working fine for me on my iPhone 7 until about a month ago. Now the notifications stop working randomly and without warning. No, I'm not accidentally using Do Not Disturb, my Bluetooth works fine, my notifications are all enabled on the Versa App, my phone and my Versa itself. I factory reset my versa to see if it would stop happening, but no luck.

What I have to do to get it working again is go to my phone Bluetooth settings and select to "Forget this device" for the Versa. Then I close the Versa App and open it. I wait for the device to sync and then click on the Versa and go to Notifications. When I do that it prompts me to "Set up" the device again, and pair it again. Once I've done this Notifications *usually* start working again.

I have to do this every few days. But even though I can get them working again, by the time I realise the notifications have stopped working I've already missed a bunch of important calls, texts or emails. It's just not good enough. It's enough to get me thinking of ditching Fitbit all together, and I've been an avid user for many years.

[tmarshall78]

Like many others I am having the same issue. I repeatedly have to delete my versa from my fitbit app on my Iphone 10 and delete and reinstall the app for it to start working again. I have only had my versa for a couple months and this is ridiculous. I never had this problem with my charge 2. 

How do I get a permanent fix? It's getting really annoying!!!

Thanks, 

Tanya