help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa off

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-04-2019 11:51

‎10-04-2019 11:51

Im having trouble switching on my versa, i tried pressing all 3 buttons bt i wont turn on. The app can recognize that its fully charged and its warm bt it stil has a black screen. Is any having same problem nd how did you solve it?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-04-2019 13:13 - edited ‎10-04-2019 13:13

In response to Tsolo

‎10-04-2019 13:13 - edited ‎10-04-2019 13:13

@Tsolo I’m sorry that’s not working. I would call Customer Support. Hopefully they can better troubleshoot the issue. 

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-04-2019 13:07

‎10-04-2019 13:07

@Tsolo Have you tried using a new clock face? How about performing a restart?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes

‎10-04-2019 13:09

In response to Heather-S

‎10-04-2019 13:09

Yes i have tried with no luck. Thanks for the suggestion!
Best Answer
0 Votes

‎10-04-2019 13:13 - edited ‎10-04-2019 13:13

In response to Tsolo

‎10-04-2019 13:13 - edited ‎10-04-2019 13:13

@Tsolo I’m sorry that’s not working. I would call Customer Support. Hopefully they can better troubleshoot the issue. 

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes