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Versa on’t fully update while on wifi

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‎05-22-2019 13:24 - last edited on ‎05-23-2019 06:11 by Fitbit Moderator

‎05-22-2019 13:24 - last edited on ‎05-23-2019 06:11 by Fitbit Moderator

When I try and update my fitbit while on wifi it starts to update but doesn’t finish. I have removed the device and started over as well as uninstalled the app 

 

 

Moderator edit: updated subject for clarity

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‎05-22-2019 13:39

‎05-22-2019 13:39

Hi @Missy18,

 

Take a look at this article. You may have better luck doing the update via bluetooth.

Work out...eat... sleep...repeat!
Dave | California

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‎05-22-2019 20:42 - edited ‎05-22-2019 20:43

‎05-22-2019 20:42 - edited ‎05-22-2019 20:43

Just adding to what @WavyDavey already said, make sure you're near the router, Versa is in charging dock, and on strong, stable internet connection. You can reboot versa ans restart the process perhaps using different wifi network (e.g. at your friend's or workplace). Alternatively, there's always Bluetooth way as @WavyDavey mentioned.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-23-2019 06:07

In response to Marrrmaduke

‎05-23-2019 06:07

@Missy18 Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the update won't finish.

 

I'd just like to know if the issue persists or if your Versa could be updated after following the troubleshooting steps that shared @WavyDavey and @Marrrmaduke.

 

If you found their posts helpful, please accept them as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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