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Versa only charges sometimes

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‎07-22-2020 09:02 - last edited on ‎07-28-2020 07:21 by Fitbit Moderator

‎07-22-2020 09:02 - last edited on ‎07-28-2020 07:21 by Fitbit Moderator

Hello, I found recently that my Versa didn't charge at all when I connected it to the charging cradle. I tried it again a couple of days later and it worked. Then, after the battery went this time, it wouldn't charge again and I've tried it a few times over the past number of days and still wouldn't work. I brought it to the retailer I bought it from today and they gave me the Fitbit customer service phone number. I waited for 15 minutes but didn't get through to speak to anyone. In the meantime, I connected it again and now it's charging. How can I ensure it will charge when I need it to?

 

 

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‎07-28-2020 07:14

‎07-28-2020 07:14

Hi @TrishConnolly, welcome to our Fitbit Community! I'm sorry to hear about the charging issues that your Fitbit Versa has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In case the charging issue happens again, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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