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Versa only working on cradle

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‎05-28-2018 12:19 - last edited on ‎05-30-2018 07:27 by Moderator Alum

‎05-28-2018 12:19 - last edited on ‎05-30-2018 07:27 by Moderator Alum

So I recently got the Fitbit Versa for Mother's day. And I've been having problems with it charging ... meaning that it would say its 100% charged and when I take it off the charger I get no reaction out of it. I've tired the soft reset and nothing. This has been an on going problem all week. I decided to return the watch back to target. I really would like another watch ... but I need to know if there was something I did wrong. So it doesn't happen again.

 

 

Moderator edit: subject for clarity

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‎05-28-2018 12:36

‎05-28-2018 12:36

Make sure you are charging it correctly

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

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‎05-30-2018 07:29 - last edited on ‎05-27-2025 05:12 by Fitbit Moderator

‎05-30-2018 07:29 - last edited on ‎05-27-2025 05:12 by Fitbit Moderator

A warm welcome to the Community @Luvkalifas and @WendyB thanks for stopping by.

I appreciate the effort in trying to fix the issue you were experiencing with your Versa and sorry to hear that you returned it. Regarding your inquiry, in this post are some steps to follow regarding battery issues.

If in the future there is something we can help you with, do not hesitate to post it.

Happy stepping. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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