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Syncing and battery issues

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‎05-29-2018 16:22 - last edited on ‎05-30-2018 07:04 by Moderator Alum

‎05-29-2018 16:22 - last edited on ‎05-30-2018 07:04 by Moderator Alum

Challenges are not getting sync as well as Versa watch not syncing with phone in regards to steps. I'm so disappointed, does anyone else have issues like that and battery drains to fast?

 

 

Moderator edit: subject for clarity

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‎05-30-2018 07:06 - last edited on ‎05-27-2025 05:12 by Fitbit Moderator

‎05-30-2018 07:06 - last edited on ‎05-27-2025 05:12 by Fitbit Moderator

Hey @YellowPenny, a warm welcome to the Community.

If your challenges steps are not updating is because you are experiencing syncing issues. I recommend following the instructions provided in the Why won't my Fitbit device sync? help article and once you get to sync your tracker, your steps for challenges will update. About the battery, check this post and follow the steps there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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