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Versa overheating

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‎05-03-2019 18:22 - last edited on ‎05-03-2019 19:14 by

‎05-03-2019 18:22 - last edited on ‎05-03-2019 19:14 by

I just received a replacement Versa from Fitbit about 6 weeks ago because the one my husband bought me for Christmas overheated and wouldn’t turn on at all. Fitbit made me send in the old one before sending me the replacement which took almost two weeks by the time I received my replacement.  Well now 6 weeks later and the new one they sent me stopped working today even though I charge it every night, but I tried putting it on the charger. After about 30 minutes I checked and it was hot and still not responding. I took it off the charger so it wouldn’t overheat. I’m so frustrated because I’ve used Fitbits in the past and had a lot of issues with them burning out so I switched to the Apple Watch but wasn’t very happy with the exercise detector so thought I would give Fitbit another chance. 

 

 

Moderator edit: subject for clarity

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‎05-03-2019 19:07

‎05-03-2019 19:07

Welcome to the forums @debibone !

 

I am sorry to hear you are going through this situation and I am here to help you. Thank you for sharing your experience and feedback, we're constantly working on improving our devices and user experiences. I've gone ahead and sent your information to the Customer Support team so they can follow up and assist you accordingly. They will be in contact with you shortly, please keep an eye on your inbox.

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2020 09:11

In response to LiliyaFitbit

‎03-30-2020 09:11

I woke to find my Fitbit hot To touch right off the charger and now it’s not working.  My intel suggests this is not uncommon. Are you able to help me?   

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