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Versa pairing issues

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‎09-26-2018 14:29 - last edited on ‎09-27-2018 05:05 by Moderator Alum

‎09-26-2018 14:29 - last edited on ‎09-27-2018 05:05 by Moderator Alum

I have had trouble with my Versa with it often not syncing. I usually solve the problem by removing the Versa and then reconnecting it. This time the Fitbit won’t connect to my phone. I have tried several times. It keeps saying it’s found the tracker but will never show the numbers or fully connect it. Please help!

 

 

Moderator edit: subject for clarity

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‎09-27-2018 05:07 - last edited on ‎09-10-2025 05:39 by Fitbit Moderator

‎09-27-2018 05:07 - last edited on ‎09-10-2025 05:39 by Fitbit Moderator

Hey @Lucy_Quinzel, it's great to see you around.

I would like to know if you keep having issues pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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