Versa pixelated screen

[gblevs]

My Versa screen has vertical lines and appears pixelated. Any ideas?

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@gblevs have you tried rebooting your tracker by pressing and holding the left and bottom right buttons until Fitbit logo appears? If this does not help have you tried factory reset (restoring tracker to factory defaults)? This will wipe your Versa so it would be good if you could sync first. I hope your screen is visible at least partially as you will need to tap on Settings app on your Versa, scroll down to About on the bottom and tap Factory reset. You will also need to remove the tracker from the paired devices list in the Bluetooth settings of your phone and reboot your phone. Finally, after factory reset is complete, you will need to set up Versa again by adding it in the Fitbit mobile app as a replacement device. 

If this does not work, you might need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[JuanJoFitbit]

@gblevs Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen shows vertical lines.

In addition to the great troubleshooting steps that shared @Marrrmaduke, please try changing the clock face to one that is developed by Fitbit. After this, sync your tracker and see if the screen gets fixed.

Keep @Marrrmaduke and me posted on the outcome! 

[gblevs]

I tried by changing my clock face. No improvement. How do I go back to my original clockface?

Sent from my iPhone

[gblevs]

How do I get in touch with Customer Service?

Thanks.

Sent from my iPhone

[Marrrmaduke]

@gblevs As mentioned earlier, I am afraid at this point you have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page.

[gblevs]

Thanks for your help. Customer Service was very helpful.

Sent from my iPhone

[JuanJoFitbit]

@gblevs I'm so glad to hear that our Support team took care of your case. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your help @Marrrmaduke!

Hope to see you in our Fitbit Community more often! 

[CindyQBloom]

Clock face has faded to extent can barely see what's on it. Tried resyncing that got rid of vertical lines. But now it's even worse!

[JuanJoFitbit]

@CindyQBloom, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the display issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are now back on track with your watch.

Have you heard about our Discussions board? In this board you'll be able to tell your stories, meet more people and start your own topics.

Don't hesitate to let me know if you have any questions.

[Twinsmommy]

I am having the same issue. How did they help?

[JuanJoFitbit]

Hi @Twinsmommy, thank you for joining us in this thread and our Fitbit Community. Regarding the screen issue that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

I'll be around if any question arises.