Versa quit working

[Gabby31952]

I have a Fitbit Versa that was purchased just about 1 year ago and today when it wouldn't sync with my phone I turned it off.  In past when I had sync issues turning it off and back on abain would fix the problem. Today when I turned it off it will not turn back on again.  It's as if the battery is dead.  I placed it on the charger but it made no difference.

Anyone else have this issue before?

Moderator edit: format

[Dsheen]

This happened today to my Versa. Also got it a year ago at Christmas. Has never went dead before and always charges but nothing is working. Was chatting with live chat troubleshooting then they just ended chat.

[Gabby31952]

I’m going back to where I purchased it and see if they have heard of anything. Very odd that both went out at the same time.
Thanks for your response

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[Dsheen · Accepted solution]

I just restarted again by pressing button on left side and bottom right
side at same time for 10 seconds and now it has turned on and is charging.

[Gabby31952]

Thank you so much for the post. I tried it too and it works. This must be something new since I’ve never had to do both buttons to turn it back on again.



Sent from Mail for Windows 10

[SunsetRunner]

This happend to my grandmother's watch i tryed to hold the side button nothing happen charged it for 3hrs nothing so i iluged it in to a fast charging block and poof it turned on