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Versa quit working

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‎08-17-2020 18:04 - last edited on ‎08-18-2020 18:37 by Fitbit Moderator

‎08-17-2020 18:04 - last edited on ‎08-18-2020 18:37 by Fitbit Moderator

My Fitbit just quit working, have been trying to reboot but nothing happens. Won't charge or sync. Any help would be greatly appreciated

 

Moderator Edit: Clarified subject

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‎08-18-2020 18:36 - last edited on ‎09-02-2025 09:48 by Fitbit Moderator

‎08-18-2020 18:36 - last edited on ‎09-02-2025 09:48 by Fitbit Moderator

Hi @Leon1111, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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