Versa randomly restarts

[atilla1357]

My Versa has begun randomly restarting the last couple of weeks. I put a request in elsewhere on the boards but so far no helpful responses. It is now restarting 40-50 times an hour until the battery runs out. I have been a happy Fitbit user for the last 6 years but I am about ready to scrap it and go buy an Apple Watch instead.

[Marrrmaduke · Accepted solution]

@atilla1357 This doesn't bode well. Have you tried performing a factory reset (restoring versa to factory defaults)? Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[atilla1357]

Did the reset but it only worked for about 10 minutes until the random
restarts began again

[Marrrmaduke]

@atilla1357 If the hard reset does not help, I am afraid there's not much that can be done beside reaching out to Customer Support. Sorry I could not be more helpful. 😞