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Versa randomly turning off

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‎08-28-2020 09:06 - last edited on ‎08-28-2020 18:32 by Fitbit Moderator

‎08-28-2020 09:06 - last edited on ‎08-28-2020 18:32 by Fitbit Moderator

Two days ago I looked at my Versa and noticed it was turned off. I thought maybe the battery died so I put it on the charger. After about 30 min on the charger I put it back on, wore it for about 30min and noticed it was back off. Charged it longer later that day, wore it all night and about 2hrs after being awake, noticed it turned back off again. The last sync showed a 67% charge on the device so battery was not dead. Once it turns itself off, I can not get it to turn back on without placing it on the charger. Same thing happened the next day. Versa turned off, placed on charger, immediately turned back on, charged it to 90%, worked overnight and turned itself back off within a few hours of being awake. Chatted with Fitbit and was told my device is defective and out of warranty. My Versa is 2yrs old. I would expect it to last longer than that!!

 

Moderator Edit: Clarified subject

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‎08-28-2020 18:32

‎08-28-2020 18:32

Hi @kp_flygirl, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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