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Versa display not working correctly - Won't sync either

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‎08-28-2020 06:10 - last edited on ‎08-28-2020 18:30 by Fitbit Moderator

‎08-28-2020 06:10 - last edited on ‎08-28-2020 18:30 by Fitbit Moderator

my versa will not work. I’ve have for almost 2 months now. It turns on but the home screen is gray and shows nothing. Every time I click on something, like exercise or alarms, for example, it doesn’t do anything. It won’t sync with my phone either.

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

 

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‎08-28-2020 18:25

‎08-28-2020 18:25

Hi @Starfish.fritos, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such help article includes a restart process that should fix the display issue you're also experiencing.

 

Let me know if further assistance is needed and if you have any additional questions.

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