Please tell me I am not the only one to have the Versa completely brick up time and time again? I am currently waiting on my FOURTH warranty replacement since I purchased the original last fall. The first one lasted the longest, at almost 4 months. The most recent one failed completely after just a month and a half. Two have suffered from sensor failures (likely from moisture, I’m guessing?), one had a screen that just died completely, and one had a screen issue that caused the viewable area to shrink and the colors to reverse out like a photo negative.
But here’s the thing: I’m not doing anything out of the ordinary with it! I just wear it every day. I sleep with it. I run daily, and I wear it when I wash my hands. Otherwise, I take it off to wash dishes or when I’m in the shower. So it isn’t exposed to excessive amounts of water or abnormal wear and tear. The only thing I can figure is that either I have like acid sweat that’s eroding whatever moisture protection the watch has, OR that the watch is inherently defective.
I like my Versa(s). I have purchased several bands, so I’m kind of committed now. While I find Fitbit customer service to be generally helpful, every rep I’ve spoken with has told me that my warranty will run out on the one-year anniversary date of my initial watch’s activation. Given my track record with the watches failing, I find that problematic. Shouldn’t I expect more than just a couple month’s use out of a $200 watch?
Has anyone else had repeated reliability issues? Were you able to find an effective solution?
