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Versa reliability?

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Please tell me I am not the only one to have the Versa completely brick up time and time again? I am currently waiting on my FOURTH warranty replacement since I purchased the original last fall. The first one lasted the longest, at almost 4 months. The most recent one failed completely after just a month and a half. Two have suffered from sensor failures (likely from moisture, I’m guessing?), one had a screen that just died completely, and one had a screen issue that caused the viewable area to shrink and the colors to reverse out like a photo negative. 

 

But here’s the thing: I’m not doing anything out of the ordinary with it! I just wear it every day. I sleep with it. I run daily, and I wear it when I wash my hands. Otherwise, I take it off to wash dishes or when I’m in the shower. So it isn’t exposed to excessive amounts of water or abnormal wear and tear. The only thing I can figure is that either I have like acid sweat that’s eroding whatever moisture protection the watch has, OR that the watch is inherently defective. 

 

I like my Versa(s). I have purchased several bands, so I’m kind of committed now. While I find Fitbit customer service to be generally helpful, every rep I’ve spoken with has told me that my warranty will run out on the one-year anniversary date of my initial watch’s activation. Given my track record with the watches failing, I find that problematic. Shouldn’t I expect more than just a couple month’s use out of a $200 watch? 

 

Has anyone else had repeated reliability issues? Were you able to find an effective solution? 

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21 REPLIES 21

I've lost track. I believe I've been through 4 Versas now (all Versa 1) and am done with the product line.  My latest one seemed OK for 8 months (?) but at present I'm having an issue where the Versa loses its sync to my phone within 12 minutes.  Without that, it cannot record what you do during biking.  Extremely frustrating.

 

Some of the issues:

-Very poor battery life (multiple times).

-Weird screen lines/artifacts so the Versa is unusable.

-Consistently losing GPS connection to my phone.

 

I use my Fitbit to track my workouts:  Treadmill, walking, jogging, biking, swimming.  

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I was wondering the same thing... is it just me or does this happen to other people??

 

Since 2016, I have had FIVE replacement Fitbit watches:1 Charge 2, 3 Ionics, and 1 Versa... and now the screen on replacement Versa has gone blank... none of the Fitbit Smartwatches have ever lasted more than 10 months.

 

I appreciate the fact that the Fitibit smart watches are a bit more complex than regular digital watches; but, when people are accustomed to buying a Casio or Timex for less than $100 and they last for 10+ YEARS!! We certainly expect a smart watch that costs $250+ to last more than 10 months!!

 

I'm starting to wonder if it's time to pay a little more and switch to a more reliable brand... or, are they just as bad too??

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