Versa replacement battery life

[Leigh-TG]

I had my Versa replaced in April, which I was very greatful for, as I have been a loyal Fitbit user for years and attempted to get everyone onboard. The replacement was due to a faulty battery in my first Versa (not charging, not syncing) and Fitbit was amazing with the replacement process.

Everything went well when I received the Versa replacement and I continued happily using the basic of tools for the watch. One night last week I showered with it on for the first time and since then the battery begin draining instantly.

I charged it, cleaned it, followed all the troubleshooting steps, synced after every charge (you can check the logs on my account) and nothing seems to be working. I even changed charging plugs, etc. 

I am very sad about this as I was really wanting to stay with Fitbit, however I just keep having issues after issues with the Versa (as much as I prefer what the Versa offers & design), it only leaves me with disappointment and a watch I can not use to its full potential or even half of its potential.

Please help I am desperate and about to move to Samsung, which I really don't want to do. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Leigh-TG, it's nice to see you again in our Community Forums!

I appreciate your participation in the Forums and sharing your experience. Thank you for being a Fitbit customer. I totally understand how you are feeling about the battery issue you're having with your replacement device and the overall experience with the Fitbit Versa. I appreciate your troubleshooting efforts: Can I improve my Fitbit device's battery life? 

Please confirm if you're using a third party clock face? I recommend switching to a Fitbit clock face and restarting the watch by following these steps: How do I restart my Fitbit device? After that please fully charge your device and use it like normal until it drains completely. 

Let me know how it goes! 

[Leigh-TG]

Hi Liliya,

Thank you for your response.

I have never used a 3rd party clock face, only Fitbit clock face (Photograph). I do not even have any notifications going to the phone and have been manually syncing the watch, which I feel is going backwards as to what this watch should be doing if it is a smart fitness watch. If I am lucky the battery last just under 24hours, and sometimes not even 12hours in the last week alone. 

Please advise

[LiliyaFitbit]

Hi @Leigh-TG , thank you for reaching back with the additional details.

I appreciate your time and efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

If you have any questions, feel free to let me know.

[mkalan]

Hi there, I'm having a similar issue with my Fitbit Versa. I've had mine for almost exactly a year, and the battery life has drastically dropped in the past few months. I can't make it past about 12 hours without the battery dying. I don't use many special features, and I have kept all settings as they were when I first got the Fitbit.

I'd really like to continue using this product, but the battery life is going to force me to find another option unless there is a solution. 

Thank you!

[Shellguana]

Same here!  I've had mine just over a year and I have the same issues as you.  I use the FitBit clock face, no third party ones and I don't really use any apps with it.  I'm really disappointed because I really loved my watch.  I was going to see about buying a replacement battery if that's possible? I wish I had known it was going to die back during the holidays when the watches were on sale! 

I can't even do a restart like they keep telling me to do. It's totally dead... will not charge, will not turn on, will not do anything.  

[Chrislim]

same here, my versa watch battery was drained overnight and could not charge with printing all charger. 

Moderator edit: format

[Chrislim]

My versa watch was drained overnight and could not be charged with original battery charger. Total dead . 

[ladyrid3r]

this must be a common problem, this is my second one in 6 months doing the same thing, I do not get wet other than from walking and I clean as instructed but it just stopped, no warning and cannot charge.  I just sent back yesterday for them to see if the watch is defective, very frustrating.