help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa replacement order issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2020 19:32 - last edited on ‎07-20-2020 05:07 by Fitbit Moderator

‎07-07-2020 19:32 - last edited on ‎07-20-2020 05:07 by Fitbit Moderator

Hi there

So I have mailed Fitbit my versa cause it was going wrong and it couldn’t be fixed. They said that in about 5-7 business days I should be getting my Fitbit versa replacement some said they got theirs while others hadn’t even. I want to know your experience 

Thanks.  

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-20-2020 05:07

‎07-20-2020 05:07

Hi @A_here, it's great to see you in our Fitbit Community. I'm sorry to hear about the replacement order issue that you experienced. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

Please don't hesitate to get back if more assistance is needed.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎07-28-2020 14:07

‎07-28-2020 14:07

i can relate. I ordered a replacement versa around three weeks ago, and it STILL has not arrived at the warehouse. I am considering just buying an Apple Watch.

Best Answer
0 Votes