Versa restarting continuously

[SunsetRunner]

I've had this watch for a few weeks. Today, it was showing the time incorrectly. Checked the phone, Versa hasn't sync'd since Friday. Tried in vain to get it to sync, nothing worked.

Then, I did a factory reset. Now, it seems stuck in a loop, trying to start. The logo shows, then disappears, then appears again, and so on. I suspect it will drain the battery eventually. Holding the left and bottom right buttons doesn't seem to have an effect.

Now what?

[ACG]

This sounds very unusual, I'd give customer support a call. 

Maybe try a factory reset a couple times first. 

[SunsetRunner]

It turns out that I needed to be more patient, as the continuous thing lasts about 6 minutes and it is how the Versa behaves after a factory reset.

Beyond that, the original problem remains: the Versa will not sync with the phone, making it as useless as a deep tissue massage applied to a wooden leg.

It can't even be used as a watch, as it is about 2-3 minutes slow every hour.

I spent quite some time yesterday with Support, but all they do is walk you through the steps to get the watch to sync once, and then "it should be fine after this", but it's not. This morning, it was off by about 15 minutes, having not sync'd with the phone for the past six hours. The only way to get it to sync again is by either restarting both phone and watch at the same time, and, when that doesn't work, deleting the watch from the phone and pairing it again. But then it will again go without sync-ing for hours, and again will be useless and show the wrong time.

By the looks of this forum, I'm not the only one with this issue, and might be related to a recent app or firmware update.

[ACG]

@SunsetRunner

Not sure if you have seen this before, here is a copy of the Versa manual, it answers a lot of questions.

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

[SunsetRunner]

The only portion that applies is "Unexpected behaviour" on page 72.

After restarting the watch, the phone, un-pairing and re-pairing them, I'm applying the last suggestion in that very short section:

For additional troubleshooting or to contact Customer Support, see help.fitbit.com.

[ACG]

That's great @SunsetRunner

Glad the Users Guide helped you out. 

Let us know the outcome.