Versa return process

[suzio]

Wondering if anyone else has had this issue. I bought a Versa and after 4 months it dies. Not sick, died Dead! I call Fitbit - they tell me they will exchange it. They send me a label and I take it to Fed-ex right away. I track the shipment which leaves Los Angeles and travels the country only to return to California. Arizona, Texas, NC, Pennsylvania, on and on. 10 days have passed and the shipment is back in California but has not been delivered. They tell me it will take 10 days (another 10 ten days) BEFORE they will send out a new device!!! When I call for support I am not speaking to a US rep and they cannot give me an explanation. I have tweeted the CEO and he's ignored me. Any ideas about what I can do? I spent a lot of money on this device. AND I've had multiple Fitbit devices in the past. But maybe its time to take my business to another company. Thoughts????

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @suzio, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having to return your Versa to our warehouse. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. 

I was notified you were told that your Versa was delivered yesterday and they'll process the replacement in the next 5 business days since we need to confirm that we receive it. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided.

Let me know if there's anything else I may do for you in the meantime.