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Versa 2 blank screen

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‎09-10-2020 19:17 - last edited on ‎09-11-2020 06:26 by Fitbit Moderator

‎09-10-2020 19:17 - last edited on ‎09-11-2020 06:26 by Fitbit Moderator

Hi there

my versa 2 stopped working completely. I tried to restart the watch but it didn't respond. there was a green light at the back completely gone now. I left it to charge and on my app it says 100% charge but the screen won't turn on. I tried restarting it doesnt work. I uninstalled and reinstalled the watch and it vibrates however when the phone asks for the 4 number pin the watch doesn't display anything. it vibrates but thats it. so i am now unable to reinstall the watch either. 

 

Moderator Edit: Clarified subject

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‎09-11-2020 06:30 - edited ‎10-10-2023 12:53

‎09-11-2020 06:30 - edited ‎10-10-2023 12:53

Hi there @Rogini, welcome to the Community Forums. I'm sorry to hear about your Versa 2's blank screen. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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