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Versa's GPS feature is not working properly

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‎09-14-2020 16:55 - last edited on ‎09-19-2020 07:41 by Fitbit Moderator

‎09-14-2020 16:55 - last edited on ‎09-19-2020 07:41 by Fitbit Moderator

Just updated my Versa 1 late last week and since then GPS will not connect to the app on my phone for any exercises. Have restarted the Versa and done a factory reset. No dice. Firmware version is listed as 71.6.19.

 

 

Moderator edit: updated subject for clarity

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‎09-19-2020 07:41

‎09-19-2020 07:41

Hi @Billdozer, it's great to see you in our Fitbit Community. I'm sorry to hear that the GPS feature is not working properly on your Fitbit Versa. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, please let me know how the factory reset was performed. In the meantime, try the troubleshooting steps that are listed at the bottom of this help article. After trying those steps, monitor the GPS feature and see if it provides accurate data.

 

Looking forward to your response.

JuanJo | Community Moderator

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