Versa's battery draining fast

[Jojo9295]

Hi my versa battery is draining very quickly I have turned off all stats and charged correctly but still not lasting any suggestions please.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jojo9295 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its battery is draining fast. By the way, thank you for troubleshooting this issue by turning off the stats before contacting our forums.

I'd like you to try the troubleshooting tips that are listed in this help article. It contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Versa's battery behavior and let me know how it goes! 

[Jojo9295]

Hi thank you for your reply, since posting I have done a factory reset and
fully charged , but it is still not holding a charge for long , I phoned
fitbit today they went through a restart with me at 11am battery at 98% it
is how 2pm and battery is 55% so still not lasting .

[N1CKV]

I only had this happen once.  It was a WiFi problem.  I had attempted to connect my Versa directly to a WiFi network and the network security kept booting it, resulting in the Versa going in to a loop of trying to connect over and over again.  After deleting the network from Versa it solved the issue.

[Jojo9295]

When I did factory reset I didn't add WiFi so assuming it's not connected ?
, I have also noticed that the heart rate isn't working have turned it off
and on