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Versa's buttons not working

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‎12-16-2019 00:22 - last edited on ‎12-17-2019 06:55 by Fitbit Moderator

‎12-16-2019 00:22 - last edited on ‎12-17-2019 06:55 by Fitbit Moderator

It’s pretty simple - I wear my watch to swim for like half and hour and when I get out, my two buttons on the side stop working. The home button is still working but it’s acting weirdly - I click it - not holding it - and the settings pop up. As you can imagine, this is pretty frustrating. Then it starts just popping up randomly and glitching. A LOT. And then, it stop working altogether sometimes.  I’ve tried pretty much everything - expect for the solution if there is one. I’ve shut it down plenty of times to no success. Help?

 

 

Moderator edit: updated subject for clarity

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‎12-17-2019 06:55

‎12-17-2019 06:55

@ThirteenBooks, it's great to see you in our Fitbit Community. I'm sorry to hear that the buttons of your Fitbit Versa are not working properly. Thank you for trying to resolve this issue before contacting our forums.

 

If you haven't done so, please try using canned air on the buttons. After this, use a toothpick around the buttons in order to remove any dust and see if the buttons work properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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