Fitbit Versa not connecting to app and time wrong

[Jacs1977]

My versa is less than a year old and it was running 10 minutes slow. Tried to trouble shoot it but wouldn’t sync. So deleted it from the app to reconnect it and now it’s not finding it. Help! 

Moderator edit: format

[DavideFitbit]

Hello @Jacs1977, welcome to the Fitbit Community. Sorry for the late response. 

Thank you for this information about the trouble you've been experiencing with your Versa not syncing properly and confirming that you already tried a few steps to try to resolve this. 

Please let me know which are the steps that you already tried on your watch.  In the meantime, make sure to follow all the steps listed in this article: Why won't my Fitbit device sync?

If you're also having trouble to setup your device, you can follow the steps listed here too: Why can't I set up my Fitbit device?

In addition, make sure to check if the phone you're using to sync and setup your watch is listed here as a compatible device: Which phones and tablets can I use with my Fitbit watch or tracker?

Keep me posted. 

[Jacs1977]

Hi
I have tried all those steps to try and fix it. But nothing worked. I restarted it. Deleted it from the app. Time was still wrong. So when. I tried to reinstall it on my app it’s not finding the device. After shutting it down, it won’t come back on straight away when I put it in the charger. After a few hours the device will come back on but only the fitbit logo on the screen and still can’t be found on the app. Even with restarting my phone and switching blue tooth on and off.
The versa is less than 6 months old. So I’m really disappointed that this has happened.
Thanks
Jacs

Sent from my iPhone

[DavideFitbit]

Hi, sorry for the late response @Jacs1977. 

Could you please confirm which mobile device (phone model) are you using to sync with the Fitbit app? 

In the meantime, make sure that you've also tried to complete a restart procedure as described here: How do I restart my Fitbit device?

Keep me posted.  

[Jacs1977]

Hi
I am using an iPhone 11 version iOS 13.2.3
The versa has been restarted and all it shows is the Fitbit logo and is not doing anything else.
Thanks
Jacs

Sent from my iPhone

[DavideFitbit]

Hello @Jacs1977, sorry for the late response. 

Thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.